Privacy Policy

At Oak | Ember Real Estate Group, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us online or in connection with real estate transactions. We want your decision to work with us to be an informed one, and we encourage you to review this policy carefully.

We may update this Privacy Policy from time to time. Any changes will be effective immediately once posted here, so please check back periodically for updates.

1. Information We Collect

When you interact with our website, applications, or real estate services, we may collect two types of information:

a) Personal Information (PII):
This may include your name, mailing address, email address, phone numbers, real estate needs, financing or insurance details, and other personal information you voluntarily provide.

b) Non-Personal Information (Non-PII):
This refers to data that does not directly identify you. Examples include your IP address, browser type, operating system, pages visited, referral sources, search terms, and general location. Non-PII may also include anonymized or aggregated data derived from personal information.

2. Cookies & Tracking Technologies

Like many websites, we use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze traffic, and improve our services. Cookies are small text files stored on your device. By continuing to use our site, you consent to the use of cookies.

You may adjust your browser settings to block or delete cookies, though some site features may not function properly if cookies are disabled.

Please note: if you click links to third-party sites, this Privacy Policy does not apply to them. We are not responsible for how other companies handle your information.

3. How We Use Your Information

We may use the information you provide to:

• Personalize your online experience and tailor real estate services to your needs.

• Communicate with you about listings, services, or promotions.

• Process real estate transactions and provide customer support.

• Share relevant updates about Oak | Ember or affiliated service providers.

• Improve our website functionality and marketing efforts.

In some cases, we may share your information with trusted vendors or affiliates who assist with services such as marketing, customer support, data analysis, or transaction processing. These partners are required to use your information only as directed by us.

We may also disclose information as required by law, in response to legal processes, or to protect our rights and those of our clients.

4. Use of Non-Personal Information

Non-PII helps us understand site usage patterns, measure marketing effectiveness, and improve our offerings. We may share aggregated or anonymized Non-PII with affiliates or third parties, but it cannot be used to personally identify you.

5. Data Security

We use commercially reasonable measures to protect your information. However, no system is completely secure, and we cannot guarantee that unauthorized parties will never be able to defeat our safeguards. By using our site and services, you acknowledge this risk.

6. Anti-Fraud Notice

Please be aware that electronic communications such as email, text, or social media messages are not guaranteed to be secure. Oak | Ember Real Estate Group will never request wire transfers, credit card numbers, or banking details via unsecured email or text.

If you receive suspicious communications appearing to come from us, do not respond. Instead, contact your Oak | Ember agent directly using the information provided on our official website.

7. Updating or Accessing Your Information

If you would like to review, update, or correct information you’ve provided, or if you wish to opt out of marketing communications, please contact us using the information at the end of this policy. We may require verification of your identity before processing such requests.

8. International Users

Our website and applications are hosted in the United States. If you are accessing our services from outside the U.S., your information may be transferred and processed here, where data protection laws may differ from those in your home country.

9. GDPR Notice (European Union Residents)

Oak | Ember Real Estate Group does not actively market to EU residents. However, if the General Data Protection Regulation (GDPR) applies, EU users may have specific rights, including the right to access, correct, restrict, or delete their personal information. Requests may be made by contacting us directly.

10. California Privacy Rights

California residents may request information regarding the categories of personal data we share with third parties for marketing purposes, along with the names of those third parties. To make such a request, please contact us as outlined below.

11. Contact Information

If you have questions or concerns about this Privacy Policy, or if you would like to update your information, opt out of communications, or report suspected fraud, please contact us:

Oak | Ember Real Estate Group

Brooke@oakemberrealestate.com

402-922-1414